FOSS has a global network of more than 250 highly trained service engineers, who are dedicated to supporting your solutions and to maximize your system’s uptime.
Service Shop Repairs
Should you opt to have an instrument sent in for repair, please contact Customer Service for a Return Materials Authorization (RMA) number. They will assist you in getting the instrument returned and directed to the proper technician for inspection and repair if necessary.
Technical Assistance Calls
For technical assistance or support with your instrument, please contact our FossCare Hotline-Option 3 where assistance is available 24/7. You can also email us regarding a non-emergency support issue at service@fossnorthamerica.com. A technician will follow up with you regarding your concern.
Application Needs
With the purchase of a FOSS instrument, or as your company expands its ingredient or product lines, a FOSS application specialist can help you maximize the value of your FOSS solution. We have extensive industry knowledge and experience that can give you a competitive edge by optimizing your instrument and meeting all of your specification needs. For technical assistance or support with your instrument, please contact our FossCare Hotline-Option 2 where assistance is available 24/7.
Software Support 24/7
FOSS ensures that there is an expert eye on your instruments 24/7 by providing a software networking system linked to your device. This networking system allows a FOSS specialist to assist you with trouble-free operation by controlling all updates and adjustments remotely. Having a FOSS specialist virtually by your side at all times provides valuable guidance regarding your instrument, software, and calibrations. Centralized management guarantees improved performance, reduced costs, and trouble-free operation. For software support with your instrument, please contact our FossCare Hotline-Option 3 where assistance is available 24/7.
Click to learn more about FOSS software support
FossCare Hotline:
1-800-547-6275
Option 1-Parts and Consumables Support
Option 2-Sales Support
Option 3-Technical Support
FOSS Regular Business Hours: 8am-5pm (CT)
After Hours Telephone Assistance
*Customers requiring support after hours should call FOSS at:
(952) 974-9892 or
(800) 547-6275
After Hours: 5pm-8am (CT)
Weekends: 24 Hours
FOSS Holidays: 24 Hours
*Service fee will be charged
