We ask that anything being returned to FOSS be accompanied with a Return Material Authorization (RMA) number to ensure correct handling and to avoid any confusion or delays in processing.

Should the status of your RMA change, or if you require additional time on an existing RMA, simply contact the FossCare Hotline-Option 1 to amend it.

Some parts are available on an exchange basis. In these instances, we supply a factory refurbished part at a lower price than the new part. As the proper return of these items is important to the success of the Exchange Program, we appreciate your cooperation in the prompt return of these parts.

Non-compliance in returning items within the required time frame may result in being invoiced either for the difference between the exchange part price and the new item price, or the cost of the replacement part and shipping.

RMA Types

SERVICE: Should you need to send your unit to FOSS for repair. Properly packaged shipped item are key to having FOSS fix your instrument. Click to learn how to properly package your items. Contact Customer Service
STOCK RETURN: Part(s) that have been unused or are intact and in good condition will be credited in full, less shipping. Contact Customer Service
EXCHANGE: No further credit will be given upon their return. However, failure to return it will result in a non-return fee. RMA included with order.
WARRANTY: Defective parts carry limited warranties. Depending on the warranty, replacements may not have a charge. Please refer to your specific warranty for details. RMA included with order.

FossCare Hotline:     1-800-547-6275
 Option 1-Parts and Consumables Support
 Option 2-Sales Support
 Option 3-Technical Support
FOSS Business Hours: 8am-5pm (CT)
 
After Hours Telephone Assistance
*Customers requiring support after hours should call FOSS at:
(952) 974-9892 or
(800) 547-6275

After Hours: 5pm-8am (CT)
Weekends: 24 Hours
FOSS Holidays: 24 Hours

*Service fee will be charged