FOSS support
Maximize your up time when you partner with Foss.
Foss offers many options to assist in reducing down-time such as:
Customer Maintenance Kits includes critical parts to keep on hand.
User and Maintenance Training Each training course includes instrument specific user and maintenance instruction, and all participants have the opportunity to become certified maintenance providers for their respective FOSS instruments.
Trade-in Programs are offered depending on the age of the instruments and whether it is a Foss system or one of our competitors. A Foss instrument that is 7 years old can be traded-in with a 10% discount on a new system; if it is 8-14 years old the discount is 7.5% and if you kept your Foss instrument running for over 15 years we will still give you a 5% trade-in discount off a replacement. Slightly lower discounts are offered when you trade-in a non-Foss instrument.
FossCare™ Support Plans for each of our instruments ensure continued reliability.
Features include:
Extended 3 Year Parts Warranty: Purchasing the 3-year support plan has advantages. As you are helping us to maintain your instruments, we will reward you with a 3-year limited warranty. The warranty covers critical parts, but excludes parts that commonly wear out, as well as consumables.
10% off Consumables: Select consumable items and reagents offered at a 10% discount.
Scheduled Visits: Scheduled visits from a knowledgeable FOSS engineer will secure a higher degree of process accuracy and optimized equipment performance. Ensure cost effectiveness by allowing FOSS engineers to make sure your instruments are running at peak performance.
Calibration Development: Receive a discount on expert calibration development support to help when developing new applications. Lower your costs now by planning for calibration and application improvements in the future.
And more…
PM Basic Plan offer preventive maintenance during scheduled visits
www.shopfoss.com offers an alternative to calling into to our customer service line to order commonly used items for your FOSS solution. Available on the e-shop are consumables parts, and cleaning solutions, as well as spare parts and accessories designed for use with FOSS analytical solutions.
Contact a Customer Manager at 800-547-6275 for more information